To understand the shipment methods solo.in, please bear in mind certain principles when you place your order.
We dispatch your merchandise in 7-10 days from the date you place an order on our website.
From the time your order is dispatched from our order processing center, it takes between 2 – 7 working days to reach you.
For Delivery in India:
solo.in delivers to most locations within India.
solo.in dispatches all parcels using a courier chosen according to your order the type of products sold solo.in to offer you a fast and reliable delivery service. With this service, your parcel is delivered within 2 – 7 working days of being dispatched.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, solo.in promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to us.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
What should I do if I receive a damaged parcel?
Please do not accept any parcel in case the packaging appears damaged or tempered with.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please write in to us immediately via an email to: [email protected]
I have received a defective item or my order is incorrect?
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel on the contact number provided or via an email to s[email protected]